Loading Map....

Date
11/Apr/2016 - 12/Apr/2016

Time
9:00 am - 5:00 pm

Location
Armada Hotel PJ

Categories

Upcoming sessions
EWC


Poor communication can cause numerous problems for individuals and organizations. It is important for the employees to be able to communicate with ease to transfer information, delegate tasks and also to avoid conflicts among employees. Failure to communicate effectively with customers and suppliers will have greater impact as it could cause significant losses to the company. This 2-day course will enable participants to communicate effectively in oral or in writing. The participants will explore various techniques and styles to communicate in order to achieve better performance at work.

Executives, engineers, technical specialist, managers, general managers, directors and entrepreneurs, are encouraged to attend this session.

By the end of the session, you would be able to:

  • Communicate with all levels of personnel with confidence
  • Transfer / provides accurate information and instructions both orally and in writing
  • Create user-friendly documents and forms
  • Have clear understanding on the instruction given from the top
  • Demonstrate the proper body language while communicating with others
  • Provide clear instruction while delegating tasks to team members
  • Improve the working environment to introduce and implement positive communication habits
  • Apply effective tools to resolve conflict in the workplace

The course will be delivering through a combination of Metaphoric and Learning-By-Doing approach, where as the participants will be going through various simulation scenario which interact with the subject itself. At each stage, the participants will need to exercise the skills that been taught and practice them to self-develop their level of skills.

Active learning activities are included to allow participants to engage actively in the learning process. Besides that, leading the participants through these activities will enable better understanding on the concepts. The active learning activities are such as:

  • Group discussions
  • Case studies
  • Interactive storytelling
  • Team Experiential Learning
  • Brainstorming


MODULE 1: IMPACT OF EFFECTIVE COMMUNICATION

Understand the impact of effective communication in improving your performance and career advancement.

MODULE 2: COMPONENTS IN ORAL COMMUNICATION

Understand the nine basic components of an effective communication and skills needed for an effective communication.

MODULE 3: PERSONALITIES IN THE COMMUNICATION SYSTEMS

Identify three different types of personalities in the communication system and strategies to deal with various types of personalities.

MODULE 4: MODE OF COMMUNICATION

Learn the right mode of communication based on the needs.

MODULE 5: COMMUNICATION SKILLS BY PHONE

Learn the steps to communicate with customers, suppliers or colleagues by phone.

MODULE 6: EXPECTATION OF SUPERIOR

Understand the expectation of your Superior on how to react to the responsibilities and the instruction given.

MODULE 7: POSITIVE SELF COMMUNICATION

Learn more about yourself and your working behavior in the workplace. Create a positive affirmation.

MODULE 8: CREATE AN EFFECTIVE DOCUMENT

Create document and form that is simple but concise and user friendly to ensure high productivity in the workplace.

MODULE 9: CREATE A POSITIVE ENVIRONMENT TO ENHANCE THE PRODUCTIVITY 

  • Learn the importance of instilling good communication style in all parties for successful implementation
  • Tools to review the progress implementation

team-bp-nathan

Nathan has over 20 years of extensive experience in the training industry. Coached by world renowned gurus such as Bob Proctor, Phillip Teal and Chris Newton, Nathan has trained more than 6000 people towards achieving excellent in performance. His clients came from such diverse industries as service providers, manufacturing, multinationals, corporate organizations, insurance industry, hotel industry, and network marketing industry.

An entrepreneur himself, Nathan co-founded a chemical supply company in 1997. During his tenure in the company, he shows excellent entrepreneurship skills where he solve matters of employee work performance and grievances, as well as overcome other business challenges. He expanded 3 new branches within a year and achieves tremendous positive growth for the company. Later, he left the company and devoted his time in training and developing others to live their life in fullness.

In 2011, Nathan took up a challenge where he was attached with an international insurance company. His goals were to grow the northern region agencies. Within a year time, he manages to lead the agencies to achieve a sales growth of 200% in new business by applying systematic approach in coaching and counseling.

Nathan is a versatile trainer who is innovative in his approach and deliverance. Based on experiential learning technique, his high spirited interactive deliverance and friendly and calm approach enables his participants to absorb the essence of his trainings with utmost ease. His ability to connect closely with the participants helps to build good rapport and enhances the learning process and relationship of trainer-trainee.

This workshop is fully claimable under

  • HRDF SBL Scheme

Kindly checks with your training department to make sure you are eligible.

Fees
RM 1690 per participant. The fees includes workshop materials, certificate of attendance, refreshment and lunch only. There will be an additional charge of 6% GST.

Early-Bird Discount
You will entitle 5% Early-Bird Discount if you register 30 days before this workshop begins.

Group Discount
You will entitle discount below if you send 3 or more delegates:

  • 3 participants (5% discount)
  • 5 participants (7% discount)
  • 8 participants (10% discount)

Registration

Bookings are closed for this event.