Poor communication can cause numerous problems for individuals and organizations. It is important for the employees to be able to communicate with ease to transfer information, delegate tasks and also to avoid conflicts among employees. Failure to communicate effectively with customers and suppliers will have greater impact as it could cause significant losses to the company. This 2-day course will enable participants to communicate effectively in oral or in writing. The participants will explore various techniques and styles to communicate in order to achieve better performance at work.


2 Days

Who Should Attend

Executives, engineers, technical specialist, managers, general managers, directors and entrepreneurs, are encouraged to attend this session.


By the end of the session, you would be able to:

  • Communicate with all levels of personnel with confidence
  • Transfer / provides accurate information and instructions both orally and in writing
  • Create user-friendly documents and forms
  • Have clear understanding on the instruction given from the top
  • Demonstrate the proper body language while communicating with others
  • Provide clear instruction while delegating tasks to team members
  • Improve the working environment to introduce and implement positive communication habits
  • Apply effective tools to resolve conflict in the workplace

Course Outlines

Impact of Effective Communication

  • Understand the impact of effective communication in improving your performance and career advancement.

Components in Oral Communication

  • Understand the nine basic components of an effective communication and skills needed for an effective communication.

Personalities in the Communication Systems

  • Identify three different types of personalities in the communication system and strategies to deal with various types of personalities.

Mode of Communication

  • Learn the right mode of communication based on the needs.

Communication Skills by Phone

  • Learn the steps to communicate with customers, suppliers or colleagues by phone.

Expectation of Superior

  • Understand the expectation of your Superior on how to react to the responsibilities and the instruction given.

Positive Self Communication

  • Learn more about yourself and your working behavior in the workplace. Create a positive affirmation.

Create an Effective Document

  • Create document and form that is simple but concise and user friendly to ensure high productivity in the workplace.

Create a Positive Environment to Enhance the Productivity

  • Learn the importance of instilling good communication style in all parties for successful implementation
  • Tools to review the progress implementation

Inhouse Training Framework - ADDIE Model

In GIN, we will work with you to modify courses or develop one to meet the specific requirements of your business. To assure your investment on training is not wasted and to maximize the value of the in-house program, we apply the ADDIE model – a dynamic, flexible guideline for building effective training and performance support tools. You may learn more about ADDIE model here.

Contact Us for Quotation

Contact us now for training at the Venue and Date of your choice throughout Malaysia and Internationally. Do let us know what is your expectation, number of participants, participants' profile and your preferred date and venue.