Overview

This training aims to better equip the participants with skills required to effectively participate and practice skills learnt to help them improve their spoken English approach in presenting products and services to their target audience. This programme is designed to develop competency, confidence and etiquette in a variety of business situations improving customer relations. This is part of our Presentation Skills Series.

Duration

2 Days

Who Should Attend

Leaders, Heads, Managers, Supervisors, Senior Executives, Executives and anyone wishing to gain insights on the essentials to better their speaking skills in the business working environment.

Objectives

By the end of the session, you would be able to:

  • Techniques to structure and organise ideas and information
  • Techniques to improve vocal variety positively
  • Techniques on visual and non-visual body language to build rapport and establish trust
  • To lead questions, discussions, complaints and negotiate solutions confidently
  • How to speak to the hearts and minds of customers or target audience

Course Outlines

Introduction to Speaking and Presenting Professionally

  • Introduction into the Color Profiling Tool
  • To influence and to follow up in customer service
  • Quality of voice and listening to transform relationships

What You Say

  • Effective openings, small talks and outlining content
  • Signposting to aid listeners’ understanding
  • Closing and etiquette excellence with memorable customer service

What You Don’t Say

  • Expressions, gestures, postures and eye contact
    Professionalism reflected in customer service while speaking
    Putting energy, pitch and intonation in business communication

Deliver Professional Presentations

  • Practice to deliver powerful speeches and present for effective relationship building
  • Communication skills in customer sales and services

Inhouse Training Framework - ADDIE Model

In GIN, we will work with you to modify courses or develop one to meet the specific requirements of your business. To assure your investment on training is not wasted and to maximize the value of the in-house program, we apply the ADDIE model – a dynamic, flexible guideline for building effective training and performance support tools. You may learn more about ADDIE model here.

Contact Us for Quotation

Contact us now for training at the Venue and Date of your choice throughout Malaysia and Internationally. Do let us know what is your expectation, number of participants, participants' profile and your preferred date and venue.