Eight Disciplines Problem Solving (8D) is a method used to approach and to resolve problems. It provides a systematic and effective approach to solve a problem and promotes the use of expertise and experience within the organization to address the root cause. Its purpose is to identify, correct and eliminate recurring problems, and it is useful in product and process improvement. The 8D methodology can be easily applied by all levels within any organizations.


2 Days


By the end of the session, you would be able to:

  • Understand the definition and complete methodology for 8D problem solving
  • Understand 8D approach and its benefits in problem solving.
  • Implement hands on application of 8D tools and strategies

Course Outlines

Module 1: What is a Problem?

  • Defining a Problem
  • Strategies to Solve Problems
  • Problem Solving Process

Module 2: 8D Problem Solving

  • D1: Establish the team
  • D2: Define the problem
    • 5W + 1 H in defining problem
    • Measure the current situation
  • D3: Implement containment
  • D4: Identify root cause
    • Process flowchart in categorization of “Causes” : Occurrence Causes& Leakage Causes
    • Fishbone diagram and 5 WHY method
    • Fault Tree Analysis method
    • Histogram& Scatter Diagram
  • D5: Choose and verify permanent corrective action
    • Brainstorming, Nominal Group Technique
    • Poka Yoke Solution
    • D6: Implement and monitoring of permanent corrective action
    • Follow up and verification of implementation result
    • Measure and validation of effectiveness
  • D7: Prevent recurrence
    • Failure Prevention Method
    • Lesson learnt and documentation
    • Standardization in preventing recurrence
  • D8: Congratulate the team

Inhouse Training Framework - ADDIE Model

In GIN, we will work with you to modify courses or develop one to meet the specific requirements of your business. To assure your investment on training is not wasted and to maximize the value of the in-house program, we apply the ADDIE model – a dynamic, flexible guideline for building effective training and performance support tools. You may learn more about ADDIE model here.

Contact Us for Quotation

Contact us now for training at the Venue and Date of your choice throughout Malaysia and Internationally. Do let us know what is your expectation, number of participants, participants' profile and your preferred date and venue.