Managers need to be carefully nurtured and guided up their career ladders. The growth and wellbeing of organizations lay in the hands of managers. This course is designed to prepare managers for changes in their roles and responsibilities as they progress up their organizational career ladders.


2 Days

Who Should Attend

Managers, first-time managers and prospective managers are strongly encouraged to attend this session.


By the end of the session, you would be able to:

  • Understand your role and responsibilities as a team leader
  • Provide clear and engaging direction to team members
  • Give feedback to team members on their performance
  • Demonstrate skills in coaching team members to motivate and enhance performance
  • Delegate tasks to team members in an engaging and supportive manner
  • Recognize the characteristics of high performing teams and identify ways to create effective team working
  • Learn the different styles of communication and how to adapt your communication style to create understanding and rapport with others
  • Identify strategies for helping team members cope with their potential responses to change in the workplace
  • Identify and practize techniques for managing difficult behaviour in the workplace

Course Outlines

Module 1 – The role of the manager

  • Understanding the role of the first line manager
  • Recognizing how best to manage different levels of performance
  • Identifying the right type of support and development
  • Management skills for motivating and engaging the team

Module 2 – Communication Skills

  • Communicating clear direction and instructions
  • Impact of verbal and non verbal communication
  • Adapting your communication

Module 3 – Managing performance and development through effective feedback

  • Purpose and benefits of giving and receiving feedback
  • Opportunities for giving feedback
  • Models for giving constructive and motivational feedback

Module 4 – Coaching skills

  • Identifying opportunities for coaching
  • Questioning techniques such as the GROW model
  • Active listening, summarizing and reflecting back

Module 5 – Delegation skills

  • Identifying opportunities for delegation
  • Skills and process for delegating effectively
  • Benefits of delegating tasks

Module 6 – Characteristics of high performance teams

  • Defining a team
  • Characteristics of high performing teams
  • Stages of group development
  • Ways to effective team working

Module 7 – Communication Styles

  • Perceptions and filters
  • Appreciating different communication styles
  • Identifying our own communication style and preference
  • Adjusting to other communication styles when managing team members

Module 8 – Emotional responses to change

  • Business and personal impacts of failing to deal with people’s needs & concerns
  • Identifying our own response to change
  • DREC change curve
  • Identifying each phase and responding appropriately
  • Conveying compelling reasons for change

Module 9 – Managing difficult behaviour in the workplace

  • What causes difficult behaviour
  • Strategies for responding to different behaviour styles
  • Resolving conflict in a constructive way

Module 10 – Putting it all together

  • Review of learning
  • Personal action planning

Inhouse Training Framework - ADDIE Model

In GIN, we will work with you to modify courses or develop one to meet the specific requirements of your business. To assure your investment on training is not wasted and to maximize the value of the in-house program, we apply the ADDIE model – a dynamic, flexible guideline for building effective training and performance support tools. You may learn more about ADDIE model here.

Contact Us for Quotation

Contact us now for training at the Venue and Date of your choice throughout Malaysia and Internationally. Do let us know what is your expectation, number of participants, participants' profile and your preferred date and venue.