The only thing that is constant in life is change! Change has been, and continues to be, a part of life for all generation. Coping with globalization, organization cultural change and rapid technology changes is a continuous challenge for today’s work force. Not being able to adapt quickly and effectively to change can have extreme negative impact to the work force and productivity. Poor change management could also lead to intrapersonal, interpersonal and organizational conflict. Proper planning, solution oriented attitudes and action would enable an organization to lead and benefit from change and conflict management.


2 Days

Who Should Attend

This workshop is designed for executive and middle management level who wishes to strengthen their change management and conflict management skill sets.


By the end of the session, you would be able to:

  • Identify the various stages of changes in their organization
  • Explain the implications of change towards the work force and the organization
  • Determine why people resist change
  • Explain major causes of conflict in organization
  • Determine implication of poor conflict management
  • Develop effective coping strategies to deal with organization’s change and conflict management

Course Outlines

The Process of Change

The Implications of Change to Work Force and OrganizationPositive implication

  • Negative implications

Why People Resist Change

  • Inertia
  • Self- interest
  • Peer pressure
  • Misunderstanding
  • Surprise
  • Complacent
  • Management tactics

Leader as Change Agent

Creating a Climate for Change

  • Education and communication
  • Participation and involvement
  • Facilitation and support
  • Negotiation and rewards
  • Manipulation and cooption
  • Explicit and implicit coercion

Organization Conflict – Why?

Implications of Poor Conflict Management

Effective Strategies to Deal with Organization’s Change and Management

  • Establishing a sense of urgency
  • Creating the guiding coalition
  • Developing a vision and strategy
  • Communicating the change vision
  • Empowering broad-based action
  • Generating short term wins
  • Consolidating gains and producing more change
  • Anchoring new approaches in the culture

Conflict Management Strategies

  • Competing
  • Collaboration
  • Super ordinate goals
  • Mediator

A Check List to Determine Effective Change Management

Personal Action Plan

Inhouse Training Framework - ADDIE Model

In GIN, we will work with you to modify courses or develop one to meet the specific requirements of your business. To assure your investment on training is not wasted and to maximize the value of the in-house program, we apply the ADDIE model – a dynamic, flexible guideline for building effective training and performance support tools. You may learn more about ADDIE model here.

Contact Us for Quotation

Contact us now for training at the Venue and Date of your choice throughout Malaysia and Internationally. Do let us know what is your expectation, number of participants, participants' profile and your preferred date and venue.