This two-day course is designed for people wishing to develop their coaching or mentoring skills at any level of business or organisation. The course aims to give participants a clear insight and understanding into the dynamics that happen between people when they work one-to-one. The temptation when coaching or mentoring someone is to provide solutions to problems or difficulties. Trainer will hand the issues back to the person and encourage them to find the solutions for themselves by mentoring technique.


2 Days

Who Should Attend

Leaders, Heads, Managers, Supervisors, Senior Executives, Executives and anyone wishing to gain insights on the essentials to improve mentoring in the business working environment.



  • Provide highly effective and coaching mentoring skills
  • Things you can put into practice immediately
  • Listening and responding skills
  • Motivating and guiding
  • Giving effective feedback
  • Dealing with confidence issues
  • Assisting with professional and personal development
  • The difference between doing, telling and coaching
  • Learning the value of patience.

Course Outlines

Why Coaching and Mentoring?

  • Discussion on the advantages of coaching /mentoring as a tool in business.
  • Are there any rules around coaching / mentoring?
  • What are the pluses and the pitfalls?
  • Objective in achieve with coaching and mentoring programme
  • Discussion on ‘You as a Role Model’

The Roles of a Coach and Mentor

  • Coaching
  • Facilitation
  • Counseling
  • Networking

Stage One – Skills for Coaching and Mentoring

  • Building Relationships
  • Positive and Empowering Attitudes
  • Building Confidence
  • Effective Feedback and Confidentiality
  • Building Confidence as a Coach or Mentor
  • Understanding Feedback as a Coach or Mentor

Stage Two – Skills for Coaching and Mentoring

  • A Movable Feast of Coaching and Mentoring Exercises
  • Keeping good Coaching and Mentoring Boundaries
  • Emotion vs Objectivity
  • Conflict Diffuser
  • Blame vs Effective Behaviour

Stage Three – Skills for Coaching and Mentoring

  • Coaching and Mentoring Styles
  • Helping your Mentee choose what to do next
  • Coaching and Mentoring Hints and Tips
  • Personal Coach – Mentor’s Declaration and What’s Next
  • Action Plan

Inhouse Training Framework - ADDIE Model

In GIN, we will work with you to modify courses or develop one to meet the specific requirements of your business. To assure your investment on training is not wasted and to maximize the value of the in-house program, we apply the ADDIE model – a dynamic, flexible guideline for building effective training and performance support tools. You may learn more about ADDIE model here.

Contact Us for Quotation

Contact us now for training at the Venue and Date of your choice throughout Malaysia and Internationally. Do let us know what is your expectation, number of participants, participants' profile and your preferred date and venue.