Since its original incarnation in the early 1990s as a performance measurement tool, the BSC has evolved to become an effective strategy execution framework. The BSC concept as put forth by Drs. Robert S. Kaplan and David P. Norton is now seen as a critical foundation in a holistic strategy execution process that, besides helping organizations articulate strategy in actionable terms, provides a road map for strategy execution, for mobilizing and aligning executives and employees, and making strategy a continual process.The BSC is a strategic planning and management tool used throughout the business world to establish and communicate an organization’s vision, mission, and strategy to stakeholders and employees, and for aligning day-to-day work to the strategy. This workshop is designed to enable participants to apply the fundamental concepts of BSC to develop effective key performance indicators. (KPI)


2 Days

Who Should Attend

Directors, general managers, head of departments, branch or divisional managers who involved in the development of the KPIs.


By the end of the session, you would be able to:

  • Explain the characteristics of an effective performance measurement system.
  • Determine common limitation of performance measurement system.
  • Describe the benefits of effective performance measurement system.
  • Review the current performance measurement system of their respective organization.
  • Determine Key Result Area (KRA) and Performance Indicators (PIs) for their respective organization.
  • Develop Key Performance Indicators (KPI) for their respective organization.
  • Develop personal action plan to implement the KPI in their respective organization.

Course Outlines

Characteristics of an Effective Performance Measurement System

  • Availability
  • Credibility
  • Functionality
  • Responsiveness
  • Understandability
  • Validity

What are the Common Limitations of Performance Management System?

  • Overemphasis of past financial performance
  • Complex
  • Poor alignment between vision, mission, objectives and KPI

What are the Benefits of Effective Performance Management System?

  • Organizations ‘health check’
  • Planning and forecasting
  • Focused area for improvement
  • Regulatory and standard compliance

Assessment of Current Performance?

  • Positive elements of current performance
  • Negative elements of current performance
  • Area for improvements

Fundamental Principles of Critical Success Factors (CSF)

  • What are CSFs?
  • Why do we need to identify CSF?
  • How to develop CSFs from organization vision/mission

How to Develop Effective Performance Management System Based on BSC

  • Financial perspective
  • Customer perspective
  • Internal business process perspective
  • Learning & Growth perspective

How to Develop KPI from BSC Perspective?

  • Create project team.
  • Map your core organization processes
  • Establish roles, responsibilities and CSFs
  • Choose the basis of your KPI
  • Set the KPIs
  • Set the targets and the review dates
  • Facilitates the use of KPIs to assist performance improvement
  • Report progress
  • Refine and modify KPI

Personal Action Plan

Inhouse Training Framework - ADDIE Model

In GIN, we will work with you to modify courses or develop one to meet the specific requirements of your business. To assure your investment on training is not wasted and to maximize the value of the in-house program, we apply the ADDIE model – a dynamic, flexible guideline for building effective training and performance support tools. You may learn more about ADDIE model here.

Contact Us for Quotation

Contact us now for training at the Venue and Date of your choice throughout Malaysia and Internationally. Do let us know what is your expectation, number of participants, participants' profile and your preferred date and venue.