This course aims to equip the participants with the right skills to prepare them for the future challenges, assume leadership roles, continually seek ways to improve the way they work in line with their company’s mission, and demonstrate a thorough understanding of customers’ business needs.


2 Days

Who Should Attend

Supervisors, assistant supervisors, line leaders, personnel involved in monitoring other team members and those preparing for a promotion to these positions are encouraged to attend this course.


By the end of the session, you would be able to:

  • Improve your human relations skills with your bosses, staffs and employees of other departments.
  • Develop the right attitude towards organizational success.
  • Learn to lead and empower your sub-ordinates.
  • Acquire techniques in motivating your team members to achieve the desired results.
  • Manage pressure and handle conflicts better.
  • Coach and develop sub-ordinates more effectively.
  • Be aware of the need to comply with quality requirements.
  • Learn the importance of continuous learning process.
  • Build your confidence as a supervisor.
  • Extend your professional skills and add your career value.

Course Outlines

Module 1 – The Role of a Supervisor

  • Appreciate your roles as the middle link between the management and the employees
  • Appreciate the importance of feedback
  • Learn to integrate your department’s philosophy with the company’s philosophy
  • Determine what is to be done, see it is done and ensure it is done effectively
  • Activity: Self Reflection Workshop

Module 2 – Human Relations in Supervising

  • Recognize the value of personal touch
  • Apply the techniques to coach and develop your subordinates
  • Learn how to counsel problem employees
  • Learn how to manage change successfully with plans and tools
  • Recognize and reward your subordinates
  • Gaining the trust and co-operation of your boss, sub-ordinates and peers.
  • Activity: Group Workshop

Module 3 – Effective Communication

  • Develop the art of listening and conveying the right message accurately.
  • Identify the techniques to communicate effectively with your superior, subordinate and peer.
  • Learn how to attend and conduct meetings efficiently.
  • Activity: Game

Module 4 – Team Building

  • Understand the process and criteria in creating an efficient team.
  • Learn how teams work, and apply proven methods motivating and managing you team.
  • Make aware of the strategies in promoting healthy competition.
  • Activity: Team Building Challenge

Module 5 – Quality Management with Quality Tools

  • Recognize the importance of quality control and customer satisfaction.
  • Identify the interrelationship between Output and Quality.
  • Learn how to minimize waste
  • Lean Performance and the cost of rework.
  • Activity: Workshop

Module 6 – Self Enhancement

  • Aware the power of knowledge and the importance of self improvement.
  • Apply effective goal setting strategies towards self excellence.

Inhouse Training Framework - ADDIE Model

In GIN, we will work with you to modify courses or develop one to meet the specific requirements of your business. To assure your investment on training is not wasted and to maximize the value of the in-house program, we apply the ADDIE model – a dynamic, flexible guideline for building effective training and performance support tools. You may learn more about ADDIE model here.

Contact Us for Quotation

Contact us now for training at the Venue and Date of your choice throughout Malaysia and Internationally. Do let us know what is your expectation, number of participants, participants' profile and your preferred date and venue.