Poor communication can cause numerous problems for individuals and organizations. It is important for the employees to be able to communicate with ease to transfer information, delegate tasks and also to avoid conflicts among employees. This 2-day course will enable participants to communicate effectively in oral or in writing. The participants will explore various techniques and styles to communicate in order to achieve better performance at work. The “People Smart” approach of this course will help you improve relationships at work, stop wasting time and energy on negative emotions, manage emotions and communicate intelligently, and increase flexibility, enthusiasm and teamwork.


2 Days

Who Should Attend

Executives, engineers, technical specialist, managers, general managers, directors and entrepreneurs, are encouraged to attend this session.


By the end of the session, you would be able to:

  • Communicate with all levels of personnel and different personalities with confidence
  • Communicate information and instructions accurately both orally and in writing
  • Apply the basic concept of EI (Emotional Intelligence) at your workplace
  • Communicate with customers, suppliers, colleagues and superiors in workplace with confidence
  • Improve the working environment to introduce and implement positive communication habits
  • Apply effective tools to resolve conflict in the workplace

Course Outlines

Module 1 – Impact of Effective Communication

  • Effective communication in improving your performance and career advancement
  • Basic components of an effective communication
  • Skills needed for an effective communication.

Module 2 – Personalities in Communication System

  • Three different types of personalities in the communication system
  • How to deal various type of personalities

Module 3 – Understanding Emotional Intelligence

  • Emotions and human behavior at workplace
  • Recognizing positive and negative emotions at workplace
  • Differentiating EI and Spiritual Intelligence (SI)
  • The dimensions of EI and how to measure EQ
  • Your EI assessment and feedback

Module 4 – Communication skills in workplace

  • The steps, the Dos and Don’ts to communicate effectively with
    • customers
    • suppliers
    • colleagues

Module 5 – Expectation of Superior

  • Understand the expectation of your Superior
  • How to react to the responsibilities and the instruction given.

Module 6 – Positive Self Communication

  • Learn more about yourself and your working behavior in the workplace
  • Create a positive affirmation

Module 7 – Create a Positive Environment to Enhance the Productivity

  • Learn the importance of instilling good communication style in all parties for successful implementation
  • Tools to review the progress implementation

Inhouse Training Framework - ADDIE Model

In GIN, we will work with you to modify courses or develop one to meet the specific requirements of your business. To assure your investment on training is not wasted and to maximize the value of the in-house program, we apply the ADDIE model – a dynamic, flexible guideline for building effective training and performance support tools. You may learn more about ADDIE model here.

Contact Us for Quotation

Contact us now for training at the Venue and Date of your choice throughout Malaysia and Internationally. Do let us know what is your expectation, number of participants, participants' profile and your preferred date and venue.