The “People Smart” approach of this course will help you improve relationships at work, stop wasting time and energy on negative emotions, manage emotions and communicate intelligently, and increase flexibility, enthusiasm, and teamwork. Emotionally “unsmart” people undermine their own happiness and success by wasting time on personality conflicts, complaining, and losing self-control when faced with tense and stressful situations. Learning the techniques to manage your reactions and raise your level of emotional intelligence will result in more positive and constructive relationships, and a more satisfying and productive life.


2 Days

Who Should Attend

Executives, engineers, technical specialist, managers, general managers, directors and entrepreneurs, are encouraged to attend this session.


By the end of the session, you would be able to:

  • Apply the concept of EI at your workplace
  • Assess your EI abilities and identify your strengths and weaknesses
  • Manage your emotions and manage the perception of others to build effective relationship
  • Enhance your leadership skills and deal with conflict effectively
  • Create an action plan for your continued EI self-development

Course Outlines

Module 1 – Understanding Emotional Intelligence (EI)

  • Emotions and human behavior at workplace
  • Recognizing positive and negative emotions at workplace
  • Differentiating EI and Spiritual Intelligence (SI)
  • The dimensions of EI and how to measure EQ
  • Your EI assessment and feedback

Module 2 – Self Awareness

  • The ability to read your emotions and recognize their impact
  • Awareness of your strengths and weaknesses
  • Assessment of your personality dimensions – self esteem and locus of control

Module 3 – Self Management

  • Emotional self control and regulation
  • Managing your stress and time effectively
  • Self motivation and setting performance goals
  • Assessment of yourself management skills

Module 4 – Social Awareness

  • Organizational awareness
  • Empathy – understanding of another’s situation, feelings, and motives
  • Developing skills in responding according to different emotional reactions

Module 5 – Relationship Management

  • Leadership skills – ability to influence, motivate, inspire and transform people
  • Building effective teams, relationship and networks
  • Conflict handling – identifying different approaches in effective management of conflict at workplace
  • Assessment of your leadership and conflict management skills

Module 6 – Your Action Plan EI Self-Development

  • Setting your own goals and developing strategies
  • Implementing EI at workplace
  • Some tips on changing your attitudes and modifying your behaviors
  • Framework on EI self-development

Inhouse Training Framework - ADDIE Model

In GIN, we will work with you to modify courses or develop one to meet the specific requirements of your business. To assure your investment on training is not wasted and to maximize the value of the in-house program, we apply the ADDIE model – a dynamic, flexible guideline for building effective training and performance support tools. You may learn more about ADDIE model here.

Contact Us for Quotation

Contact us now for training at the Venue and Date of your choice throughout Malaysia and Internationally. Do let us know what is your expectation, number of participants, participants' profile and your preferred date and venue.