Poor communication can cause numerous problems for individuals and organizations. It is important for the employees to be able to communicate with ease to transfer information, delegate tasks and also to avoid conflicts among employees. The “People Smart” approach of this course will help you improve relationships at work, stop wasting time and energy on negative emotions, manage emotions and communicate intelligently, and increase flexibility, enthusiasm, and teamwork.


2 Days

Who Should Attend

Executives, engineers, technical specialist, managers, general managers, directors and entrepreneurs, are encouraged to attend this session.


By the end of the session, you would be able to:

  • Communicate with all levels of personnel with confidence
  • Transfer / provides accurate information and instructions both orally and in writing
  • Apply the basic concept of EI at your workplace
  • Assess your EI abilities and identify your strengths and weaknesses
  • Manage your emotions and manage the perception of others to build effective relationship
  • Demonstrate the proper body language while communicating with others
  • Provide clear instruction while delegating tasks to team members
  • Improve the working environment to introduce and implement positive communication habits
  • Create an action plan for your continued EI self-development
  • Apply effective tools to resolve conflict in the workplace

Course Outlines

Module 1 – Impact of Effective Communication

  • Effective communication in improving your performance and career advancement.
  • Basic components of an effective communication
  • Skills needed for an effective communication.

Module 2 – Personalities in Communication System

  • Three different types of personalities in the communication system
  • How to deal various type of personalities

Module 3 – Understanding Emotional Intelligence

  • Emotions and human behavior at workplace
  • Recognizing positive and negative emotions at workplace
  • Differentiating EI and Spiritual Intelligence (SI)
  • The dimensions of EI and how to measure EQ
  • Your EI assessment and feedback

Module 4 –  Self Awareness

  • The ability to read your emotions and recognize their impact
  • Awareness of your strengths and weaknesses
  • Assessment of your personality dimensions – self esteem and locus of control

Module 5 – Self Management

  • Emotional self control and regulation
  • Managing your stress and time effectively
  • Self motivation and setting performance goals
  • Assessment of yourself management skills

Module 6 – Social Awareness

  • Organizational awareness
  • Empathy – understanding of another’s situation, feelings, and motives
  • Developing skills in responding according to different emotional reactions

Module 7 – Relationship Management

  • Leadership skills – ability to influence, motivate, inspire and transform people
  • Building effective teams, relationship and networks
  • Conflict handling – identifying different approaches in effective management of conflict at workplace
  • Assessment of your leadership and conflict management skills

Module 8 – Action Plan For EI Self-Development

  • Setting your own goals and developing strategies
  • Implementing EI at workplace
  • Some tips on changing your attitudes and modifying your behaviors
  • Framework on EI self-development

Module 9 – Create Positive Environment To Enhance Productivity

  • Instilling good communication style in all parties for successful implementation
  • Tools to review the progress implementation

Inhouse Training Framework - ADDIE Model

In GIN, we will work with you to modify courses or develop one to meet the specific requirements of your business. To assure your investment on training is not wasted and to maximize the value of the in-house program, we apply the ADDIE model – a dynamic, flexible guideline for building effective training and performance support tools. You may learn more about ADDIE model here.

Contact Us for Quotation

Contact us now for training at the Venue and Date of your choice throughout Malaysia and Internationally. Do let us know what is your expectation, number of participants, participants' profile and your preferred date and venue.