Have you ever had a sale that didn’t close and you weren’t sure why? Chances are you lost the sale because you didn’t establish sufficient trust and rapport with your prospect. It doesn’t matter how you knowledgeable you are about your product or how skilled you might be at closing. Unless you have earned your prospects confidence, you are not going to make the sale. This program intends to share a friendly guide in building instant rapport. These simple tools can be used immediately to enhance the chances of sales closure.


2 Days

Who Should Attend

Sales / Marketing Managers, Executives, Engineers, Team-leaders, Supervisors and any personnel who would like to breakthrough their sales performance


By the end of the session, you would be able to:

  • Start conversations with friends, acquaintances and strangers
  • Listen attentively when others are sharing their point of view
  • Build rapport with others through non-verbal communication
  • Identify a person’s primary representational system

Course Outlines

Significance of Rapport Building

  • Discover the connection between rapport building with success in life and career
  • Discover brainstorm common ways of building rapport
  • Discover the essence of rapport building

The Conversation Starter Pack

  • Discover ways of using the Conversation Starter Pack to initiate conversations
  • Discover three ways on starting up conversations
  • Discover three ways to further sustain conversations

Listen to Me

  • Discover the importance and essence of listening
  • Five key elements to active listening

Seeking Similarities

  • Discover how similarities can affect their relationship with others
  • Discover the use of similarities to build relationships
  • Discover two key ways of identifying with others

Identify a Person’s Representational System

  • Discover that different preferences in communication through three primary representational systems
  • Identify their own unique representational system in communication
  • Discover others’ preferred representational system in communication

Inhouse Training Framework - ADDIE Model

In GIN, we will work with you to modify courses or develop one to meet the specific requirements of your business. To assure your investment on training is not wasted and to maximize the value of the in-house program, we apply the ADDIE model – a dynamic, flexible guideline for building effective training and performance support tools. You may learn more about ADDIE model here.

Contact Us for Quotation

Contact us now for training at the Venue and Date of your choice throughout Malaysia and Internationally. Do let us know what is your expectation, number of participants, participants' profile and your preferred date and venue.