The modern workplace can present challenges to management when it comes to handling diverse generations. As younger workers are joining the workforce and older workers delaying retirement, the environment in the workplace is becoming a collage of diverse experiences and perspectives with varying attitudes and expectations of staff.

The workplace can present challenges to management in terms of handling the different generations present.  As older workers delay retiring and younger workers are entering the workforce, the work environment has become a patchwork of varying perspectives and experiences, all valuable to say the least.

While having various cultures in one workplace can present communication problems and conflicts, the benefits of such diversity in the workplace can outweigh the issues.  Both the young and older workers have many ideas to offer, which can help the organization thrive in the marketplace.  Learning how to deal with the generation gap at work will help you become a better manager or co-worker.

This workshop will help you understand the various generations present in the workplace, and understand what motivates each of them and how to work together.


2 Days


By the end of the session, you would be able to:

  • Learn the history behind generation gaps
  • Learn about the different generations – traditionalist, baby boomer, Generation X & Generation Y
  • Understand the differences between each generation
  • Find common ground among the different generations
  • Master conflict management between generations
  • Leverage the strengths of each generation in the workplace

Course Outlines

Module 1 – Introduction

  • What Generations Exist In The Workplace
  • What Defines A Generation
  • What This Means In Our Workplace

Module 2 – Traditionalist

  • Their Background
  • Their Characters
  • Their Working Style

Module 3 – Baby Boomers

  • Their Background
  • Their Characters
  • Their Working Style

Module 4- Leveraging the Generation Gap – Generation X’s

  • Their Background
  • Their Characters
  • Their Working Style

Module 5 – Leveraging the Generation Gap  – Generation Y’s (millennial)

  • Their Background
  • Their Characters
  • Their Working Style

Module 6 -Background

  • Attitude
  • Working Style
  • Life Experience

Module 7 – Finding Common Ground

  • Adopting A Communication Style
  • Creating An Affinity Group
  • Sharing Knowledge

Module 8 – Conflict Management

  • Younger Bosses Managing Older Workers
  • Avoid Turnovers With A Retention Plan
  • Breaking Down The Stereotypes

Module 9 – Conflict Management

  • Embrace The Hot Zone
  • Treat Each Other As A Peer
  • Create A Succession Plan

Module 10 – The Power of 4

  • Benefits Of Generation Gaps
  • How To Learn From Each Other
  • Embracing The Unfamiliar

Inhouse Training Framework - ADDIE Model

In GIN, we will work with you to modify courses or develop one to meet the specific requirements of your business. To assure your investment on training is not wasted and to maximize the value of the in-house program, we apply the ADDIE model – a dynamic, flexible guideline for building effective training and performance support tools. You may learn more about ADDIE model here.

Contact Us for Quotation

Contact us now for training at the Venue and Date of your choice throughout Malaysia and Internationally. Do let us know what is your expectation, number of participants, participants' profile and your preferred date and venue.