We all have to make decisions. Whether you’re a student, a parent, a businessperson, you face problems every day that need solving. Whether the issue is big or small, we all set goals for ourselves, face challenges, and strive to overcome them. In this workshop we will be focusing on problem solving techniques such as how to identify options, conducting research, weighing options, applying problem-solving steps and tools, identifying appropriate solutions and making rational decisions based on facts and good judgment. You will learn the interpersonal skills to get along well with others while getting the job done and problem solved. Great interpersonal skills are a prerequisite for many positions in an organization and often are crucial to solving problems that inevitably occur in our daily life. Interpersonal skills include everything from communication and listening skills to attitude and EQ.


2 Days

Who Should Attend

Executives, engineers, technical specialist, managers, general managers, directors and entrepreneurs, are encouraged to attend this session.


By the end of the session, you would be able to:

  • Clearly define any problems at work place
  • Learn understandable and applicable problem solving tools
  • Improvise your decision making process
  • Communicate with all levels of personnel with confidence
  • Manage your emotions and manage the perception of others to build effective relationship
  • Provide clear instruction while delegating tasks to team members
  • Improve the working environment to introduce and implement positive communication habits
  • Apply effective tools to resolve conflict in the workplace

Course Outlines

Module 1: Impact of paradigm shift in Problem Solving

  • Ready for change in thoughts & action
  • Impact towards organization
  • Importance of defining the problem

Module 2: Barrier in execution of solutions

  • Types of communication
  • Types of people
  • Choice of execution

Module 3: Problem Solving Process

  • Define and determine Problem
  • Identify objective
  • Display objective clearly
  • Brainstorming
  • Repositioning or alternative
  • Gathering the right minds for solution
  • Tools of problem solving

Module 4: Aptitude in Decision Making

  • Challenges in decision making
  • Personality types in decision making
  • Decision Making process
  • Practice decision making skill

Module 5: Personalities in Communication System

  • Three different types of personalities in the communication system
  • How to deal various type of personalities

Module 6: Conflict Management in Problem Solving

  • Leadership skills – ability to influence, motivate, inspire and transform people
  • Building effective teams, relationship and networks
  • Conflict handling – identifying different approaches in effective management of conflict at workplace

Module 7: Create Positive Environment To Enhance Productivity

  • Instilling good communication style in all parties for successful implementation
  • Tools to review the progress implementation

Inhouse Training Framework - ADDIE Model

In GIN, we will work with you to modify courses or develop one to meet the specific requirements of your business. To assure your investment on training is not wasted and to maximize the value of the in-house program, we apply the ADDIE model – a dynamic, flexible guideline for building effective training and performance support tools. You may learn more about ADDIE model here.

Contact Us for Quotation

Contact us now for training at the Venue and Date of your choice throughout Malaysia and Internationally. Do let us know what is your expectation, number of participants, participants' profile and your preferred date and venue.