In order to be an effective collector, you need to have the heart of an entrepreneur. This course will help to provide you with an environment that stimulates proactive behavior in order to achieve greater goals for yourselves and your organization. By creating value for your organization, you will be amazed at the speed of career advancement. Real-current problematic debt cases will be analyzed and scenario solutions will be required of you and your training workshop team under the guidance of the trainer.


2 Days

Who Should Attend

Finance / Credit / Account manager, executives, accountants and anyone who would be involved in debt collection are encouraged to attend this session.


By the end of the session, you would be able to:

  • Enhance your negotiation skills to smoothen your collection process.
  • Identify the obstacles of that caused your customers to slow payment.
  • Establish successful credit evaluation policies to select and detect good customers.
  • Set up effective monitoring system to control the slow-paying, delinquent and bad accounts.
  • Improve your analytical skills in collection and provide a variety of techniques in collection of debts
  • Familiarize with the Malaysian Judicial System.
  • Pre-plan the appropriate legal proceedings that will gain the best result on collection.
  • Consider all means on legal recoveries at the least costs.
  • Understand all legal issues relating to debt collecting
  • Develop an entrepreneur’s mind and to stimulate your inner strength to do more for yourself and your organization.
  • Analyze real-current problematic debt cases where multiple options are explored to help reduce the level of outstanding debts.
  • Build your confidence while dealing with debtors.
  • Build a more productive relationship with the top management.
  • Extend your professional skills and add your career value.

Course Outlines

Problematic Debt Experiences

  • Role play & reverse role play on current active problematic debt.

Negotiation Techniques

  • Recognize soft negotiation and hard negotiation techniques; and principles to successful negotiation.

Knowing Your Debtors/Customers

  • Apply the techniques in handling complaints & difficult customers;
  • Realigning your focus on large customer;
  • Obtain ways to gain more information by visiting your debtor.

Credit Evaluation & Monitoring

  • Demonstrate the importance of Credit Evaluation & Monitoring;
  • Understand the criteria for approval or rejection of credit and setting of the credit limit;
  • Acquire proven strategy to monitor your customer account.

Legal Action

  • Be aware of things to do before litigation;
  • Construct the contents of letter of demand;
  • Preparation needed for suing and trial;
  • appreciate other enforcement of judgments.

Outsourcing to Collection Agencies

  • When & why outsource debts to collection agency and be aware of the outsourcing cost.

Qualities of an Effective Collector

  • Identify the qualities of an effective collector & rank them;
  • Role play & reverse play on your attributes as effective collector.

Inhouse Training Framework - ADDIE Model

In GIN, we will work with you to modify courses or develop one to meet the specific requirements of your business. To assure your investment on training is not wasted and to maximize the value of the in-house program, we apply the ADDIE model – a dynamic, flexible guideline for building effective training and performance support tools. You may learn more about ADDIE model here.

Contact Us for Quotation

Contact us now for training at the Venue and Date of your choice throughout Malaysia and Internationally. Do let us know what is your expectation, number of participants, participants' profile and your preferred date and venue.